SHIPING & RETURNS

FAQS

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FREE SHIPPING

LOUISE & ZAID ships worldwide and the shipments are delivered by DHL Express Service. Shipping costs are the following:

FREE delivery for order over 210€.

For all orders under 210€ (Spain: Free, Rest of the European Union countries: 10 €, Other countries: 18 €).

 

TAXES AND DUTIES INCLUDED

Prices shown on this site are in Euros and are inclusive all taxes, fees & duties for orders to the following countries:

European Union, USA, Canada, Australia, Switzerland, Norway and Japan.

For all other countries LOUISE & ZAID will not be held responsible for any taxes, custom duties or fees that may apply in the place of destination of the shipment. We recommend that you contact your local DHL office to have an estimate.

 

FREE 14 DAYS RETURNS

If your order does not satisfy you, you have 14 days to return it. You must return the item in the same condition as you received it, using and including all original packaging. Any labels or controls must not be manipulated or remove to guarantee their non-use.

In case you decide to return your order, you only have to send an e-mail to info@louisezaid.com indicating the item you want to return and we proceed to arrange the collection.

LOUISE & ZAID will pick up returns for free. You must contact us via e-mail to info@louisezaid.com so that we can organize a collection from your home. Once received and inspected the returned item/s, we will make the refund.