Terms & Conditions

This document (together with the documents mentioned in it) establishes the conditions governing the use of this website and the purchase of products on it (hereinafter the "Conditions"). Please read the Conditions carefully before using this website. When you use this website or place an order on it, you are bound by these Conditions. If you do not agree with all of the Conditions, please do not use this website. These Conditions may be modified. It is your responsibility to read them periodically, since the conditions in force at the time of using the website or agreeing to the Contract (as defined below) shall apply.

This website is operated under the name www.louisezaid.com, commercial brand LOUISE & ZAID, with legal registered address at Donalbay, 27373 Begonte - Lugo (Spain).


The information or personal data that you provide us about yourself shall be processed in accordance with the Privacy Statement. By using this website, you consent to the processing of this information and data and declare that all the information and data you provide are true and reflect reality.


By using this website and/or placing orders through it, you agree to:

1. Use this website to make legally valid enquiries and orders only.

2. Not to place any false or fraudulent orders. If it can be reasonably considered that an illegal order has been placed, we are authorized to cancel it and inform the relevant authorities.

3. Provide us with your e-mail address, postal address and/or other contact information. In addition, you give your consent for us to make use of this information in order to contact you if necessary (see our Privacy Statement).

If you do not give us all the information we need, we will be unable to process your order. When placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into contracts.


The acceptance of orders placed on this website is subject to compliance with the procedure set up by these conditions. To place an order you must follow the online purchasing procedure and click "Authorize Payment". After doing so, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). Due to our limited productions all orders are subject to our approval. In case your order is not accepted due to facts such as an unforeseeable lack of stock and a charge has been already made to your account, the amount will be immediately fully refunded. You will be informed of it via an e-mail as soon as possible.

The contract between us to buy a product (the “Contract”) shall be formalized only when we send you the Delivery Confirmation via e-mail. Only the products listed in the Delivery Confirmation shall be subject to the Contract. We will not be required to provide you with any other product which may have been the subject of an order until we confirm its delivery in a Delivery Confirmation.


All product orders are subject to availability. Therefore, if difficulties occur regarding the supply of products or if there are no articles in stock, we reserve the right to provide you with information about alternative products of an equal or higher quality and value that you may request. If you do not wish to place an order for these replacement products, we will reimburse you any amount which you may have paid.


We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will do everything possible to process every order, exceptional circumstances may arise which require us to reject the processing of an order after the Order Confirmation has been sent. We therefore reserve the right to reject an order at any time, at our sole discretion. We shall not be liable to you or to any third party for removing any product from this website, regardless of whether or not the product was sold; for removing or modifying any material or content from the website; or refusing to process an order once we have sent the Order Confirmation.


Notwithstanding Clause 5 above regarding product availability and with the exception of extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, within 15 working days from the date of the Order Confirmation. However, delays may occur for any of the following reasons: product personalization; specialized articles; unforeseen circumstances; or delivery zone. LOUISE & ZAID would not be held responsible for a delayed delivery due to external causes. The delivery cannot be made to hotels or PO boxes.

If for any reason we are unable to fulfill the delivery date, we will inform you of this situation and we will give you the option to continue with the purchase, establishing a new delivery date, or to cancel the order and be fully reimbursed for the amount paid. Remember that we do not make deliveries on Saturdays or Sundays. For the purpose of these Conditions, the "delivery" shall be deemed to have taken place or the order shall be deemed to have been "delivered" when receipt is signed for at the agreed delivery address.

In case of damaged delivery (already opened, missing or damaged product...), the customer must notify the transport service if possible by hand on the delivery invoice and to LOUISE & ZAID by email to info@louiszaid.com. The notification of the refusal of the product due to this cause must be done within 24 hours following the delivery.


If after attempting the delivery, we cannot deliver your order, the courier company will contact you to arrange a new date or place of delivery. If 15 days have elapsed since your order became available for delivery and the order has not been delivered for reasons not attributable to us, we will understand that you wish to cancel the Contract and we will consider it resolved. If the Contract is terminated, we will reimburse you the price paid for these products as soon as possible, and in all cases within a maximum of 30 days from the date on which we consider the Contract as terminated. In these cases, we will be authorized to charge you for the transport costs deriving from delivery and for the Contract termination. In case of a personalized item, we will not be able to reimburse the price.


You will be responsible for the risks of the products from the moment they are delivered. You will take ownership of the products when we receive full payment of all amounts due in relation to them, including delivery fees, or at the moment of delivery (as defined in Clause 7 above), if that occurs at a later time.


The price of each product will be as stipulated on our website at any given time, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the web page are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option to confirm your order at the correct price or to cancel it. If we are unable to contact you, the order will be considered as cancelled and all amounts paid will be reimbursed to you in full. The prices on the website are displayed in Euros and include VAT, but exclude delivery costs, which are added to the total amount owed in the checkout process. Once you have made your purchases, all the articles you wish to buy will have been added to your basket and the next step will be to process the order and make the payment.

You can pay using Credit/Debit Card or PayPal.

At LOUISE & ZAID, your personal online security is very important to us. All the payments by card are protected under the latest SSL encryption technology, Verified by Visa and Mastercard Secure Code. We do not store any information about the credit/debit cards transactions done through our web.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to LOUISE & ZAID, we will not be liable for any delay or non-delivery.


In accordance with the provisions of Article 68 of Law 37/1992 of 28 December on Value Added Tax, the delivery of articles to delivery addresses in Spanish territory and EU countries, with the exception of the Canary Islands, Ceuta and Melilla, will be deemed to be subject to Spanish VAT. The applicable VAT rate shall be the legally established rate at any given time, according to the specific article in question. For orders sent to the Canary Islands, Ceuta and Melilla, deliveries are VAT-exempt in accordance with Article 21 of Law 37/1992, notwithstanding the application of the corresponding taxes and tariffs under the current legislation in each of those territories.


In accordance with the applicable legislation, you have the legal right to cancel or change the purchase (except in the case of personalized products) at any time within 14 days from the delivery.

In case of return, your right to cancel the Contract shall solely apply to the products that are returned in the same condition in which you received them. Please return products using or including their original packaging, documents and wrapping. No refund will be made if the product has been used, other than opened, or has suffered any damage. To return a product you must contact us via e-mail to info@louisezaid.com so that we can organize a collection from your home.

The refund will always be made using the same payment means you used to pay for your purchase. You will be refunded for the total amount paid excluding shipment fees. If you have any questions, you may contact us sending an e-mail to info@louisezaid.com.

You will not have the right to cancel the Contract if its purpose is the provision of any personalized articles.


You recognize and consent that all copyright, registered trademarks and other intellectual property rights over the materials or content provided as part of the website at all times correspond to us or to those who grant permission for their use. You may use this material only to the extent that we or the licensors expressly authorize it. This does not prevent you from using this website in order to copy the information about your order or Contact details.


You may not make any improper use of this website by means of the intentional introduction of viruses, trojans, worms, logic bombs or any other malicious or damaging technological program or material. You shall not attempt to make unauthorized access to this website, the server on which the site is housed or any server, computer or database related to our website. You agree not to attack this website by means of a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause shall be considered an offence as defined by the applicable legislation. We will report any failure to comply with this regulation to the corresponding authorities and we will cooperate with them to determine the identity of the attacker. Likewise, authorization to use this website shall be immediately suspended in the event of failure to comply with this clause. We shall not be held liable for any damages or loss resulting from a denial-of-service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from it or from sites to which this website redirects you.


If our website contains links to other websites and third-party materials, these links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Therefore, we do not accept any liability for any damages or loss deriving from their use.


The applicable legislation requires some of the information or communications we send you to be in writing. By using this website, you accept that most of our communications and notifications will be electronic. We will contact you by e-mail or we will provide you with information by posting notices on the website. For contractual purposes, you consent to use this electronic communication method and recognize that all contracts, notifications, information and other communications that we send you electronically meet the legal requirements of being in writing. This condition will not affect your legally recognized rights. The notifications you send us should preferably be made using our contact form or via e-mail to info@louisezaid.com.


We have the right to review and modify these Conditions at any time. You are subject to the policies and Conditions in force at the moment when you use this website or place each order, except where by Law or decision of government bodies we have to make retroactive changes to these policies, Conditions or Privacy Policy, in which case the possible changes will also affect any orders you may have placed previously.


The use of our website and the product purchase contracts made through the website are governed by Spanish law. Any disputes that arise with regard to the use of the website or these contracts will be subject to the exclusive jurisdiction of the Spanish courts and tribunals in the city of Lugo, Spain. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.


Your comments and suggestions are welcome. Please contact us sending an e-mail to info@louisezaid.com.


Privacy Policy

1. Every time you use this website, you will be subject to the prevailing Privacy Policy at any given time, which you should review in order to check that agree with it.


2. The personal data you provide us will be processed in a file for which Louise&Zaid is responsible, for the following purposes:

- The undertaking, fulfillment and execution of the purchase and sale contract for the products you have acquired or for any other contract between the two parties;

- To answer any requests you send us

- To provide information o Louise&Zaid products, and to send commercial communications about these products via email or by any other equivalent means of electronic communication (such as SMS), as well as by telephone calls.


3. In the event that you provide us with personal data of third parties, you will be responsible for informing them and for obtaining their consent for the purposes listed below. In the event of having purchased a product or a gift card (hereafter, "goods"), the personal data of third parties provided will only be used to

  • manage the delivery or for verifying receipt of the goods, and
  • to answer any requests you send us


4. LOUISE & ZAID is a Spanish company with registered address in Donalbai, 27373 Begonte(Spain), in its capacity as data controller, agrees to respect the confidentiality of your personal data and to guarantee your freedom to exercise your rights to access, correct, cancel and oppose the data held, which can be done by sending an e-mail to info@louisezaid.com, including a photocopy of your national identity document or passport, or other valid identity document. In the event that you decide to exercise these rights, and since part of the personal data provided includes the e-mail address, we would be grateful if this is specifically stated in any communication, indicating the e-mail address for which the rights to access, rectification, cancellation and opposition are to be exercised.

As a user, you hereby guarantee that the data provided is true and accurate and agree to notify us of any changes or modifications to it. The user shall be solely liable for any losses or damages caused to the website or to the person responsible for it or to any third party due to the provision of incorrect, inaccurate or incomplete data in the registration forms.


5. The company is not in the business of selling your information. We consider this information to be a vital part of our relationship with you and we do not share any personal information provided to this website with third parties.


6. Cookies:
We use cookies in this website, which are small text files that contain information about your browsing activities on this site and which are principally designed to improve your experience of it. Cookies help us to improve our Website and to deliver a better and more customized service. They enable us:

a. To estimate usage numbers and patterns.
b. To store information about your preferences, and so allow us to customize our Website according to your individual interests.
c. To speed up your searches.
d. To recognize you when you return to our site.

By accepting this privacy policy, you consent to the use of the cookies used in this website.